Frequently Asked Questions
Everything you need to know about your home improvement journey.
How long does shipping take for heavy tools?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though specialized heavy equipment may require additional transit time.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
Do your power tools come with a warranty?
Yes, all power tools sold at Timothy’s Toolbox carry the full manufacturer's warranty. We also provide a 90-day satisfaction guarantee on the performance of our hand tool collections.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger equipment purchases.
Do you offer bulk discounts for contractors?
Yes, we have a Pro Program designed for industry professionals. Please reach out to our sales team directly for quotes on bulk orders or recurring supply needs.